Return Policy

**Return Policy**

At Goldfish Chrome Hearts Jewelry, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we offer a **free and hassle-free return** process.

**Return Eligibility**
- Items must be returned within **30 days** of the delivery date.
- Products must be unused, unworn, and in their original packaging with all tags and accessories attached.
- Customized or personalized items are non-returnable unless defective.

**Free Return Process**
1. Contact our customer service team via email or phone to initiate a return.
2. You will receive a **prepaid return shipping label** – no return shipping fees will be deducted from your refund.
3. Pack the item securely in the original packaging, include the return authorization number, and drop off the package at the designated carrier location.

**Refund**
- Once we receive and inspect your returned item, we will process your refund within **5–7 business days**.
- Refunds will be issued to your original payment method in full, including any applicable taxes.
- Please note: Original shipping charges are non-refundable unless the return is due to our error.

**Contact Information**

**Company Address:**
No. 168, Zhongshan Road, Shinan District, Qingdao, Shandong Province

**Email:**
goldfish@chromeheartsjewelry.net

**Phone:**
+86 19737284084

If you have any questions or concerns regarding your return, please do not hesitate to reach out to us. Your satisfaction is our top priority.